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IT Support Technician 2025-ACA-804
Springfield, VA · Government/MilitaryIntelligence Consulting Enterprise Solutions, INC. is looking for an IT Support Technician
Description:
Join ICES on a new contract impacting national security IT Support Technician. This position is located in Springfield, VA. The position requires an active/current TS/SCI security clearance and be willing and able to pass an additional polygraph as needed. This mid-level IT Support Technician role supports mission-critical IT operations by delivering responsive and technically proficient support for test workstation and infrastructure configurations.
As an IT Support Technician, specific responsibilities include, but are not limited to:
Duties:
Description:
Join ICES on a new contract impacting national security IT Support Technician. This position is located in Springfield, VA. The position requires an active/current TS/SCI security clearance and be willing and able to pass an additional polygraph as needed. This mid-level IT Support Technician role supports mission-critical IT operations by delivering responsive and technically proficient support for test workstation and infrastructure configurations.
As an IT Support Technician, specific responsibilities include, but are not limited to:
Duties:
- Serve as a primary, responsive IT point of contact for all test workstation and infrastructure support needs
- Support the reconfiguration of test suites and workstations to enable rapid transitions between overlapping or back-to-back test requirements
- Coordinate with program office staff and IT service contractor teams to fulfill operational IT support tasks
- Apply broad working knowledge of organizational IT policies, responsibilities, and processes to accomplish required IT functions
- Contribute to moderately complex aspects of IT projects and technical operations
- Develop and utilize advanced technical concepts, tools, and methodologies to troubleshoot and resolve system issues
- Conduct root cause analysis to identify and implement effective technical solutions
- Provide guidance and mentorship to junior-level IT support personnel
- Report to a manager or head of unit/department and maintain effective communication regarding tasking and escalation
- Perform work independently and collaboratively, depending on task complexity and project needs
- Seek guidance when encountering new, undefined, or unstructured tasks or challenges
- Clearance: TS/SCI with willingness to undergo a polygraph.
- Education: Bachelor's degree in Management Information Systems, Information Technology, Information Science, Business, Computer Science, or related field.
- Experience: 4–7 years in IT support or systems-related functions. A Master’s degree may substitute for 2 years of experience.
- Master’s degree or higher in related technical or scientific fields such as Engineering, Physics, Mathematics, Operations Research, Engineering Management, Computer Science, Information Technology, Management Information Systems, or related STEM degree.